Your feedback

We want you to have an excellent experience with us.

We welcome all types of feedback, whether it’s a compliment, suggestion, or concern, and we truly value the opportunity to listen and learn. Your experiences help us grow, shape future improvements, and celebrate the care we get right.

For more information on how we handle your feedback, view our complaint handling guide here. If your feedback is urgent or relates to your current care, please get in touch with us directly via our Contact Us page.

Thank you for taking the time to share your thoughts with us.

Your feedback

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What happens to my feedback?

Once you submit the form, your feedback will be reviewed by the relevant team:

Compliments are passed on to the relevant team or clinician and help us celebrate great work.

Complaints are sent directly to our Governance Team. A Customer Feedback and Governance Officer will review your concerns, liaise with the appropriate clinicians, and investigate further where needed. Please take this email as acknowledgement that your complaints has been logged. You will receive a formal response within 10 working days.

Feedback and suggestions are reviewed as part of our continuous improvement process. We operate a lessons learned culture, using insights from patients to inform positive changes across the organisation.

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